Once your return has been received your refund will be sent to the original payment method, If you paid via crypto or bank then please get in touch so we can get your refund processed manually.

All our products are shipped with next day delivery. Please order on Friday before 4pm for Saturday deliver.

Our catalogue is available for wholesale with minimum 50 units and production capacity of 10,000 units.

For custom/bespoke compounding, minimum is 500 units with Zoom consultation available.

Orders are processed and dispatched within 24-72 hours. Once shipped, you will receive a confirmation email with tracking details so you can follow your delivery progress.

If your order contains multiple items, some products may be shipped separately depending on stock availability. This ensures you receive everything as quickly as possible.

We offer the following delivery options:

• Next Day Delivery – Available for orders placed before 3PM.
• Express Shipping – Delivered within 1 to 3 business days.
• Standard Shipping – Delivered within 2 to 8 business days and free on orders over £100.

Please note: Our “Next Day Delivery” service refers to the next working day, as Royal Mail does not collect or deliver on Sundays. Orders placed on Sunday are therefore dispatched on Monday for delivery on Tuesday, in line with the standard shipping schedule.

Force Majeure & Shipping Responsibility

Once an order has been dispatched with a valid tracking number and sent to the address provided by the customer within the agreed processing timeframe, our responsibility for the shipment is deemed fulfilled.

Any delays, loss, damage, misdelivery, or failure to deliver caused by third-party carriers, postal services, customs authorities, or events beyond our reasonable control (including but not limited to force majeure events) are outside our liability.

Customers are responsible for:

1. Providing a complete and accurate delivery address
2. Monitoring tracking updates
3. Liaising directly with the courier or postal service for delivery-related issues once tracking has been issued

We will, where reasonable, provide tracking details and supporting dispatch documentation to assist with carrier inquiries, but we cannot guarantee delivery outcomes once the parcel is in the carrier’s possession

Yes, absolutely! Provided your order hasn’t been processed or shipped yet, please send us your updated shipping details as soon as possible so we can see if we can make the change.

To update your address, email us at help@elvalabs.co

If your order has already shipped, don’t worry — you can still redirect it via your courier’s tracking link in your shipping confirmation email if they have this option available

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. Please double-check your details before checkout.

Peptides are shipped in a lyophilised (freeze-dried) form, which preserves their stability and effectiveness during transit.

Our packaging methods carefully protect the peptides from environmental risks, especially direct sunlight, ensuring they arrive in optimal condition to maintain quality and effectiveness.

We can ship to any country but please ensure the order does not contain products that are prohibited.

Due to the complex and frequently changing legal landscape around peptides it is the buyers responsibility to determine this and help us to avoid issues with customs.

Please ensure you have fully understood our International Orders policy before you order.

Monday to Friday orders received before 16:00 are dispatched the same day for next-day delivery.

Saturday is an early collection so orders must be before 12:00.

We’re a UK based lab working with trusted partners both locally and internationally.

Peptide production is complex and it’s virtually impossible to have complete visibility of the supply chain for all the component parts.

Even the big multinational producers will source many of the necessary compounds/APIs for peptide synthesis.

We ensure every stage of production meets our rigorous quality standards.

Peptides are formed by connecting amino acids through peptide bonds. These bonds occur when an amino group (–NH₂) from one amino acid links to a carboxyl group (–COOH) from another, releasing water.

Peptides play critical roles in biological processes and are commonly used by scientists for research applications.

Each amino acid includes: A central carbon atom A hydrogen atom (H) An amino group (–NH₂) A carboxyl group (–COOH) A unique side chain (R group) To avoid interference during peptide formation, the side chains (R groups) are temporarily protected.

Peptide Lab Synthesis In labs, peptides are commonly made through solid-phase peptide synthesis (SPPS):

Setup: Attach the first amino acid to a resin and protect its amino group.

Chain Growth: Remove protection, add the next amino acid, and form a peptide bond.

Repeat: Continue the cycle to build the desired peptide sequence.

Finally, the peptide is separated from the resin using an acid, which also removes remaining protective groups, yielding the completed peptide.

This precise method allows scientists to create tailored peptides for research and other specialised applications.

For peptides there are COAs available on our tests page on our website.

These are produced in house and externally and encourage you to do some also if needed and we have included a report from our HPLC machine including Purity %.

We also offer store credit if you want to send our peptides for testing yourself. You can send for any test in any lab but please check with us first!

Note for products that are already in-solution we provide a Product Spec not a COA as there is no purity % variability.

No, L-Glutathione is supplied in liquid form and does not require reconstitution.

At Elva Labs, customer satisfaction is at the core of everything we do. We ensure a seamless experience by offering high-quality products, clear and transparent information, and responsive customer support.

Our commitment to quality control and reliable sourcing means customers can trust the consistency and integrity of our peptides.

Yes, freeze packs are available for orders requiring temperature-controlled shipping.

Please contact us for pricing.

we do and can supply pre-mixed peptide pens. but strictly for research use

We don’t take preorders but you can register for an alert for when the product is back in stock.

Where applicable LPS (lipopolysaccharides) have been removed to a level under 10eu/mg.

Checkout is set up for debit or credit card but if you want to pay with Multi-currency Bank Transfer or Crypto that’s fine too – just message us for more details.

All of our products are sold strictly for research use.

We therefore cannot offer any advice at all on using the products.

We do stock GLP-1 receptor agonists such as Retatrutide, Semaglutide, or Tirzepatide but these are for research purposes only and not for human consumption

All of our products are sold strictly for research use.

We therefore cannot offer any advice at all on using the products.

We accept Bitcoin (BTC) and Tron (TRX). A 3% admin fee is added to cover processing costs.

Please use Google Finance to convert from GBP to your chosen cryptocurrency. We will provide wallet addresses upon request.

If you’re experiencing any issues with your purchase, we’re here to help. Simply reply to your order confirmation email which may have gone to a junk email folder.

We will aim to resolve all issues as quickly and promptly as possible.

Store unused peptides frozen, sealed with a desiccant to prevent moisture.

Proper storage prevents bacterial degradation, oxidation, and unwanted structural changes, preserving peptide quality for several years.

Please check for emails from us which should contain tracking information if dispatched.

For Domestic orders we ship every day except Sunday. Tracking emails are sent at time of dispatch.

For International orders we ship every few days via DPD. If you haven’t been sent the tracking please allow up to five days for International Orders.