Privacy policy

Last updated: May 21, 2026

Elva Research Limited ("Elva Research", "we", "us", "our"), a company registered in the Republic of Seychelles (Company No. 248808) at 306 Victoria House, Victoria, Mahé, Seychelles, operates this store and website at elvalabs.co, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, put in your cart, or purchase, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support enquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide and Improve the Services. To process your payments, fulfil your orders, remember your preferences, arrange for shipping, facilitate returns and exchanges, and improve the Services.
  • Marketing and Advertising. To send marketing and promotional communications by email or text message, and to show you relevant advertisements.
  • Security and Fraud Prevention. To authenticate your account, detect and investigate possible fraudulent or illegal activity, and to secure our services.
  • Communicating with You. To provide customer support and respond to your enquiries.
  • Legal Reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 18.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information: right to access, right to delete, right to correct, right of portability, right to opt out of sale or sharing for targeted advertising, and the ability to manage communication preferences.

If you reside in the UK or European Economic Area, you may also have the right to object to processing, restrict processing, and withdraw consent.

You may exercise any of these rights by contacting us using the contact details provided below.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at help@elvalabs.co.

Elva Research Limited
306 Victoria House, Victoria, Mahé, Seychelles
Company No. 248808
Website: elvalabs.co